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MicroTrends Contact Pre Sales Product Queries – General Info

NOTICE: MicroTrends no longer provides sales and products to retail traders -those who bought software in the past are still able to get license support and tech support from the help desk. No new customers are accepted or allowed to purchase legacy software – we only deal with commercial/ Pro traders, CTAs, Hedge funds and vendors as  of 2018.

  • You will receive an immediate auto response to confirm we have received your question or request – and will follow up in person as soon as possible.
  • Business Hours time zones Asia, Europe & US CT morning Session Monday to Friday.
  • Click here to get a no obligation quote for NinjaTrader Development consultancy or programming services quotations –  No retail customer’s accepted
  • PLEASE CHECK!!! – Email Spam folders and Junk Folders! 
    • Check your SPAM and JUNK email folders for our reply if you do not receive a reply within 5 minutes to confirm we have received your message!!
    • To receive communication from MicroTrends please add us to your “safe list” for [email protected] and *, * domains

Legacy Retail Traders Help Desk Etiquette

Dear valued trader Help us to help you and save time for you and us – please provide all details logically required in the first message and also check your spam and junk folders

  • Your Email Spam/Junk SafeList  – Sometimes we are unable to contact you back – very rarely this means we get many messages for the same support request from the same person – and we do try to contact you by different emails but sometimes this does not work – therefore you must always think to check your junk and spam filters... you will get an immediate auto response to say we have received the message -then a person will reply usually within 24 hours depending on your question and support agreement.
  • For All LICENSE Queries/ Popup License Messages from NinjaTrader about an indicator or strategy etc
    • If you get a popup license message – WE ARE FUTURES TRADERS BUT NOT MIND READERS!!!! PLEASE Do Not waste our time by making us send a reply asking for details about the product name and the NinjaTrader Machine ID – supply the information we need which you can see so we know what you are talking about the first time around!
    • Simply copy and paste the whole message into the email or click the button on it to send to support!!!
    • DO NOT send a screenshot – copy and paste please -we need text.. to avoid complications
    • How to find your Machine ID:
  • Help Desk Tickets
    • Supply the full product name and a meaningful description with a subject relating to the contents of the ticket/email
    • DO NOT Send a new ticket for each reply to the same ticket
    • USE A NEW Ticket for each new question!
    • PLEASE DO Login to the help desk to see all your past and present tickets and answers
    • PLEASE DO visit the online guidance:

Send us a message below for pre-sales queries or support:


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Disclaimer, Terms & Risk Disclosure

  1. In using any MicroTrends websites, services & products you agree to our Terms and Conditions, errors and omissions excluded
  2. You are responsible to read the Full Risk Disclosure & Disclaimers related to trading

Trading and investment carry a high level of risk, and MicroTrends Ltd does not make any recommendations for buying or selling any financial instruments. We offer educational information on ways to use our sophisticated MicroTrends trading tools, but it is up to our customers and other readers to make their own trading and investment decisions or to consult with a registered investment advisor.

Disclaimer Trading & investment carry a high level of risk & MicroTrends® does not make any recommendations for buying or selling any financial instruments. We do not offer trading or investment advice. We are a software company & we only offer educational information on ways to use our sophisticated MicroTrends trading tools. It is up to our customers & other readers to make their own trading & investment decisions or to consult with a registered investment advisor.

Risk Disclosure Futures, CFDs & forex trading contains substantial risk & is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing ones’ financial security or life style. Only risk capital should be used for trading & only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results. Please read the full risk disclosure here.

Hypothetical performance results have many inherent limitations, some of which are described below. No representation is being made that any account will or is likely to achieve profits or losses similar to those shown; in fact, there are frequently sharp differences between hypothetical performance results & the actual results subsequently achieved by any particular trading program. One of the limitations of hypothetical performance results is that they are generally prepared with the benefit of hindsight. In addition, hypothetical trading does not involve financial risk, & no hypothetical trading record can completely account for the impact of financial risk of actual trading. for example, the ability to withstand losses or to adhere to a particular trading program in spite of trading losses are material points which can also adversely affect actual trading results. There are numerous other factors related to the markets in general or to the implementation of any specific trading program which cannot be fully accounted for in the preparation of hypothetical performance results & all which can adversely affect trading results.

Testimonials appearing on this website may not be representative of other clients or customers & is not a guarantee of future performance or success.

NinjaTrader® is a registered trademark of NinjaTrader Group,LLC. No NinjaTrader company has any affiliation with the owner, developer, or provider of the products or services described herein, or any interest, ownership or otherwise, in any such product or service, or endorses, recommends or approves any such product or service.

MicroTrends® is a registered trademark of MicroTrends Ltd.
MICROTRENDS LIMITED is a company registered in England & Wales. Registered number: 5704475.
Registered office: Kemp House, 152 – 160 City Road, London, EC1V 2NX, England, UK.
VAT Registration No: 879467255