MicroTrends

Algorithmic Automated Trading systems Development Consultants for Futures Trading

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MicroTrends Contact and Help Desk

Project Development Queries

Please note, our professional trading systems consultancy and development services are only available for vendors, commercial/professional traders, CTAs & hedge funds. Unfortunately, we are unable to assist retail traders. Please visit www.ninjatrader.com for other listed developers.

Current Status: Development services are suspended due to capacity and exclusive contractual obligations. Please try the NinjaTrader Ecosystem.

Online Contact Information & Procedure

  • You will receive an immediate auto-response to confirm we have received your question or request, and we will follow up in person as soon as possible.
  • Business Hours: Singapore time zone 16:00 to 24:00, Monday to Friday.
  • PLEASE CHECK!!! – Email Spam folders and Junk Folders!
    • Check your SPAM and JUNK email folders for our reply if you do not receive a reply within 5 minutes to confirm we have received your message!
    • To receive communication from MicroTrends, please add us to your “safe list” for [email protected] and *@microtrends.co, *@microtrends.pro domains.

Support/Help Desk Guidance

Dear valued trader, help us help you and save time for both parties—please provide all necessary details logically in the first message and check your spam and junk folders.

  • Your Email Spam/Junk SafeList – Sometimes we are unable to contact you back—very rarely this happens because we receive multiple messages for the same support request from the same person. We will try to contact you through different emails, but sometimes this does not work. Therefore, always check your spam and junk filters. You will receive an immediate auto-response confirming receipt of your message, and a person will reply usually within 24 hours, depending on your question and support agreement.
  • Help Desk Tickets
    • Provide the full product name and a meaningful description with a subject related to the ticket/email contents.
    • DO NOT send a new ticket for each reply to the same ticket.
    • USE A NEW Ticket for each new question!
    • PLEASE DO log in to the help desk to view all your past and present tickets and answers: https://microtrends.zendesk.com
    • PLEASE DO visit the online guidance: https://microtrends.zendesk.com/hc/en-us

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Please note the following changes to MicroTrends products and services as of Jan 2018

  • Since 2018 MicroTrends no longer provides sales and products direct to retail traders – those who bought software in the past are still able to get license support and tech support from the MicroTrends help desk.

Disclaimer, Terms & Risk Disclosure

  1. In using any MicroTrends websites, services & products you agree to our Terms and Conditions, errors and omissions excluded
  2. You are responsible to read the Full Risk Disclosure & Disclaimers related to trading

Trading and investment carry a high level of risk, and MicroTrends Ltd does not make any recommendations for buying or selling any financial instruments. We offer educational information on ways to use our sophisticated MicroTrends trading tools, but it is up to our customers and other readers to make their own trading and investment decisions or to consult with a registered investment adviser.

MicroTrends NinjaTrader Trading Systems | Legal Notices | Terms & Conditions | Full Risk Disclosure | Privacy Policy | Cookies | Site Map
In using this website or products & services, you are bound by our Terms & subject to UK legal jurisdiction only. Errors & omissions excluded.
Disclaimer: Trading & investment carry a high level of risk. MicroTrends® does not make any recommendations for buying or selling any financial instruments. We do not offer trading or investment advice. We are a software company, and we only provide educational information on how to use our sophisticated MicroTrends trading tools. It is up to our customers and other readers to make their own trading and investment decisions or to consult with a registered investment advisor.

Risk Disclosure: Futures, CFDs, and forex trading contain substantial risk and are not suitable for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing one’s financial security or lifestyle. Only risk capital should be used for trading, and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results. Please read the full risk disclosure here.

Hypothetical performance results have many inherent limitations, some of which are described below. No representation is made that any account will or is likely to achieve profits or losses similar to those shown. In fact, there are frequently sharp differences between hypothetical performance results and the actual results subsequently achieved by any particular trading program. One limitation of hypothetical performance results is that they are generally prepared with the benefit of hindsight. In addition, hypothetical trading does not involve financial risk, and no hypothetical trading record can completely account for the impact of financial risk in actual trading. For example, the ability to withstand losses or to adhere to a particular trading program despite trading losses are material points that can adversely affect actual trading results. Numerous other factors related to the markets or the implementation of any specific trading program cannot be fully accounted for in the preparation of hypothetical performance results and can adversely affect trading results.

Testimonials appearing on this website may not be representative of other clients or customers and are not a guarantee of future performance or success.

NinjaTrader® is a registered trademark of NinjaTrader Group, LLC. No NinjaTrader company has any affiliation with the owner, developer, or provider of the products or services described herein, nor do they endorse, recommend, or approve any such product or service.
MicroTrends® is a registered trademark of MicroTrends Ltd.
MICROTRENDS LIMITED is a company registered in England & Wales.
Registered number: 05704475.
Registered office: 30-34 North Street, Hailsham, East Sussex, BN27 1DW, England, UK.
VAT Registration No: 879467255