Contact Us

MicroTrends Contact and Help Desk

• MicroTrends queries/support please visit microtrends.zendesk.com or send an email to support@microtrends.co
• AlgoFuturesTader queries please visit www.algofuturestrader.com or send an email to support@algofuturestrader.com
• AlphaWebTrader queries please visit www.alphawebtrader.com or send an email to support@alphawebtrader.com
• AlphaProTrader queries please visit: https://alphaprotrader.net or send an email to support@alphaprotrader.net

Project Development Queries

Please note our professional trading systems consultancy and development services is only available for vendors, commercial/ professional traders, CTAs & hedge funds. Regretfully we are unable to assist retail traders please visit www.ninjatrader.com for other listed developers. 

Current Status – Development services are suspended due to capacity and exclusive contractual obligations  – please try the NinjaTrader Ecosystem.

Online Contact Information & Procedure

• You will receive an immediate auto-response to confirm we have received your question or request – and will follow up in person as soon as possible.
• Business Hours time zones Singapore 16:00 to 24:00  Monday to Friday.
• PLEASE CHECK!!! – Email Spam folders and Junk Folders! 
  • Check your SPAM and JUNK email folders for our reply if you do not receive a reply within 5 minutes to confirm we have received your message!!
  • To receive communication from MicroTrends please add us to your “safe list” for support@microtrends.zendesk.com and *@microtrends.co, *@microtrends.pro domains

Support/ Help Desk Guidance

Dear valued trader Help us to help you and save time for you and us – please provide all details logically required in the first message and also check your spam and junk folders

• Your Email Spam/Junk SafeList  – Sometimes we are unable to contact you back – very rarely this means we get many messages for the same support request from the same person – and we do try to contact you by different emails but sometimes this does not work – therefore you must always think to check your junk and spam filters... you will get an immediate auto-response to say we have received the message -then a person will reply usually within 24 hours depending on your question and support agreement.

• Help Desk Tickets
  • Supply the full product name and a meaningful description with a subject relating to the contents of the ticket/email
  • DO NOT Send a new ticket for each reply to the same ticket
  • USE A NEW Ticket for each new question!
  • PLEASE DO Login to the help desk to see all your past and present tickets and answers https://microtrends.zendesk.com
  • PLEASE DO visit the online guidance: https://microtrends.zendesk.com/hc/en-us

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