MicroTrends Support Model & Policy & Help Desk & Technical Support
MicroTrends Support Model & Policy works very well, provides the best support and the best product pricing and quality. Support is separated into 2 service levels support for free users and support for paid/licensed users. Help & Support is provided via the help desk, via email or by using the help desk ticket system directly online where you can see all your information past and present in 1 easy place. Additional support channels are not usually required only in the rarest of occasion such as remote assistance and Skype. For other support options & models for those who require it please see below.
Paid for Subscribers/ Live Trading Licensed Support:
- For subscriber/paid license holders we offer prioritized in depth support, settings and features assistance, get you installed, setup via guides and live 1 to 1 assistance via the help desk via email or by using the help desk ticket system online. Resources provided are screenshots, articles, videos even tailor made for your question etc
- If the normal support by help desk is not enough to resolve a question or issue – we can offer remote assistance to resolve an issue or setup
- For you Very conveniently: All your information /questions and answers are provided in the help desk:
Please login to see all your past and current requests at the help desk – you will have a login link in your email etc
- Help guidance materials,resources & Settings are provided for technologies not available for free users
Free Users: For non subscriber/free license
- Support is self assisted from the 24/7 Help desk articles and resources,
- Live help desk for pre-sales queries installation and troubleshooting assistance via email or by using the help desk ticket system online
Self Assisted 24/7 Help Desk open to all
- Click here to visit the Help Desk Articles
- Click here to visit the knowledge base of Questions & Answers
The Help Desk it is very easy to search
- click here to serach for installation & troubleshooting
- click here to search for MTDS
- click here to search for MTNTF7 indicators
- click here to search for strategies
Other MicroTrends Support Options
- For Traders who want a 1 to 1 direct consultation on Skype and/Remote assistance Screen sharing the price is $150 per hour and is by appointment only.
- Platinum Support Package- We can provide a higher level of support packages and provide a live Skype remote assistance, 1 to 1 style account manager /support guidance – and this would be based on a certain number of hours per month etc.. Price on Application – we would assess what skills and knowledge is needed and coverage/ etc.
- For Trading Coaching that is a separate channel and provided here: Click here for Emini Futures Trading Coaching