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Support Model & Policy

MicroTrends Support Model & Policy & Help Desk  & Technical Support

MicroTrends Support Model & Policy works very well, provides the best support and the best product pricing and quality. Support is separated into 2 service levels support for free users and support for paid/licensed users. Help & Support is provided  via the help desk, via email or by using the help desk ticket system directly online where you can see all your information past and present in 1 easy place. Additional support channels are not usually required only in the rarest of occasion such as remote assistance and Skype. For other support options & models for those who require it please see below.

Paid for Subscribers/ Live Trading Licensed Support:

  1. For subscriber/paid license holders we offer prioritized in depth support, settings and features assistance, get you installed, setup via guides and live 1 to 1 assistance via the help desk via email or by using the help desk ticket system online. Resources provided are screenshots, articles, videos even tailor made for your question etc
  2. If the normal support by help desk is not enough to resolve a question or issue – we can offer remote assistance to resolve an issue or setup
  3. For you Very conveniently: All your information /questions and answers are provided in the help desk:
    Please login to see all your past and current requests at the help desk – you will have a login link in your email etc
  4. Help guidance materials,resources & Settings are provided for technologies not available for free users

Free Users: For non subscriber/free license

  1. Support is self assisted from the 24/7 Help desk articles and resources,
  2. Live help desk for pre-sales queries installation and troubleshooting assistance via email or by using the help desk ticket system online

Self Assisted 24/7 Help Desk open to all

The Help Desk it is very easy to search

  1. click here to serach for installation & troubleshooting 
  2. click here to search for MTDS
  3. click here to search for MTNTF7 indicators 
  4. click here to search for strategies

Other MicroTrends Support Options

  1. For Traders who want a 1 to 1 direct consultation on Skype and/Remote assistance Screen sharing the price is $150 per hour and is by appointment only.
  2. Platinum Support Package- We can provide a higher level of support packages and provide a live Skype remote assistance, 1 to 1 style account manager /support guidance – and this would be based on a certain number of hours per month etc.. Price on Application – we would assess what skills and knowledge is needed and coverage/ etc.
  3.  For Trading Coaching that is a separate channel and provided here: Click here for Emini Futures Trading Coaching


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Disclaimer, Terms, Risk Disclosure & Support Policy

  1. In using any MicroTrends websites, services & products you agree to our Terms and Conditions, errors and omissions excluded
  2. You are responsible to read the Full Risk Disclosure & Disclaimers related to trading
  3. Please click here to view our support policy for free and paid for product licenses

Trading and investment carry a high level of risk, and MicroTrends Ltd does not make any recommendations for buying or selling any financial instruments. We offer educational information on ways to use our sophisticated MicroTrends trading tools, but it is up to our customers and other readers to make their own trading and investment decisions or to consult with a registered investment advisor.

Disclaimer Trading & investment carry a high level of risk & MicroTrends® does not make any recommendations for buying or selling any financial instruments. We do not offer trading or investment advice. We are a software company & we only offer educational information on ways to use our sophisticated MicroTrends trading tools. It is up to our customers & other readers to make their own trading & investment decisions or to consult with a registered investment advisor.

Risk Disclosure Futures, CFDs & forex trading contains substantial risk & is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing ones’ financial security or life style. Only risk capital should be used for trading & only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results. Please read the full risk disclosure here.

Hypothetical performance results have many inherent limitations, some of which are described below. No representation is being made that any account will or is likely to achieve profits or losses similar to those shown; in fact, there are frequently sharp differences between hypothetical performance results & the actual results subsequently achieved by any particular trading program. One of the limitations of hypothetical performance results is that they are generally prepared with the benefit of hindsight. In addition, hypothetical trading does not involve financial risk, & no hypothetical trading record can completely account for the impact of financial risk of actual trading. for example, the ability to withstand losses or to adhere to a particular trading program in spite of trading losses are material points which can also adversely affect actual trading results. There are numerous other factors related to the markets in general or to the implementation of any specific trading program which cannot be fully accounted for in the preparation of hypothetical performance results & all which can adversely affect trading results.

Testimonials appearing on this website may not be representative of other clients or customers & is not a guarantee of future performance or success.

NinjaTrader® is a registered trademark of NinjaTrader Group,LLC. No NinjaTrader company has any affiliation with the owner, developer, or provider of the products or services described herein, or any interest, ownership or otherwise, in any such product or service, or endorses, recommends or approves any such product or service.

MicroTrends® is a registered trademark of MicroTrends Ltd.
MICROTRENDS LIMITED is a company registered in England & Wales. Registered number: 5704475.
Registered office: 30-34 NORTH STREET, HAILSHAM, EAST SUSSEX, BN27 1DW. UK.
VAT Registration No: 879467255