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MicroTrends support policy

All support is provided by the MicroTrends Help Desk, in the case where a support cases requires it, support is offered by skype and remote assistance.  Visit MicroTrends Support Model & Policy page for more details

Free demo/ sim users

  • basic live help desk assistance, installation, trouble shooting
  • unlimited self assisted access to the 24/7 Help Desk articles

Licensed subscribers

  • In Depth prioritized product support, settings assistance
  • exclusive settings templates, resources & Access to restricted content & guidance
  • unlimited self assisted access to the 24/7 Help Desk articles

1 to 1 Support & consultation

  • by the hour
  • support packages
  • 1  to 1 Mentoring & Trade Coaching
  • Extra services – remote assistance and mentoring is available by appointment
Disclaimer Trading & investment carry a high level of risk & MicroTrends® does not make any recommendations for buying or selling any financial instruments. We do not offer trading or investment advice. We are a software company & we only offer educational information on ways to use our sophisticated MicroTrends trading tools. It is up to our customers & other readers to make their own trading & investment decisions or to consult with a registered investment advisor.

Risk Disclosure Futures, CFDs & forex trading contains substantial risk & is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing ones’ financial security or life style. Only risk capital should be used for trading & only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results. Please read the full risk disclosure here.

Hypothetical performance results have many inherent limitations, some of which are described below. No representation is being made that any account will or is likely to achieve profits or losses similar to those shown; in fact, there are frequently sharp differences between hypothetical performance results & the actual results subsequently achieved by any particular trading program. One of the limitations of hypothetical performance results is that they are generally prepared with the benefit of hindsight. In addition, hypothetical trading does not involve financial risk, & no hypothetical trading record can completely account for the impact of financial risk of actual trading. for example, the ability to withstand losses or to adhere to a particular trading program in spite of trading losses are material points which can also adversely affect actual trading results. There are numerous other factors related to the markets in general or to the implementation of any specific trading program which cannot be fully accounted for in the preparation of hypothetical performance results & all which can adversely affect trading results.

Testimonials appearing on this website may not be representative of other clients or customers & is not a guarantee of future performance or success.

NinjaTrader® is a registered trademark of NinjaTrader Group,LLC. No NinjaTrader company has any affiliation with the owner, developer, or provider of the products or services described herein, or any interest, ownership or otherwise, in any such product or service, or endorses, recommends or approves any such product or service.

MicroTrends® is a registered trademark of MicroTrends Ltd.
MICROTRENDS LIMITED is a company registered in England & Wales. Registered number: 5704475.
Registered office: 30-34 NORTH STREET, HAILSHAM, EAST SUSSEX, BN27 1DW. UK.
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