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Please use a new ticket for each new support request –  an automated reply will be sent with details of information required in order for us to replicate or resolve your issue, you can reply to the email or login and reply online to add more details, screenshots or settings.

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Getting started – quick start guidance

The Help Desk it is very easy to search

  1. click here to serach for installation & troubleshooting 
  2. click here to search for MTDS
  3. click here to search for MTNTF7 indicators 
  4. click here to search for strategies

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MicroTrends support policy

All support is provided by the MicroTrends Help Desk, in the case where a support cases requires it, support is offered by skype and remote assistance.  Visit MicroTrends Support Model & Policy page for more details

Free demo/ sim users

  • basic live help desk assistance, installation, trouble shooting
  • unlimited self assisted access to the 24/7 Help Desk articles

Licensed subscribers

  • In Depth prioritized product support, settings assistance
  • exclusive settings templates, resources & Access to restricted content & guidance
  • unlimited self assisted access to the 24/7 Help Desk articles

1 to 1 Support & consultation

  • by the hour
  • support packages
  • 1  to 1 Mentoring & Trade Coaching
  • Extra services – remote assistance and mentoring is available by appointment